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Technical Support
Technical support for the TSYS POS Bundle solution is provided by Tri-City Retail Systems. Tri-City Retail Systems is the leader in telephone-based training and technical support programs for Microsoft POS Solutions, the software included with the TSYS POS Bundle.
With every complete POS Bundle from TSYS, you will receive two(2) hours of initial set-up support and training time from Tri-City Retail Systems. This should be ample time to learn basic sales processes, and to get your system authorizing credit cards via the integrated TSYS Payment Processing gateway.
With all the great documentation that Microsoft provides with your software, you may be quite comfortable learning the rest of the system features on your own. However, if you would prefer live, one-on-one training from a software expert, or you would like access to 24/7 technical support with after-hours emergency assistance, you can increase the initial 2 hours of support time by upgrading to one of the optional “Flex-Time Plans” from Tri-City Retail Systems. Flex-Time Plans can be used for end-user software support, additional training, or for diagnosing hardware issues.
With a Flex-Time Plan from Tri-City Retail Systems, be assured that you will have access to expert help for whatever you need, whenever you need it.
Tri-City Retail Systems
Toll Free (877) 877-4767
Business Hours: 8:30AM to 5:30 PM EST, Monday - Friday
About TSYS Acquiring Solutions
TSYS Acquiring Solutions is the preeminent supplier of acquiring solutions, related systems and integrated support services to the acquiring industry and its customers. TSYS Acquiring Solutions delivers comprehensive solutions and support that securely and reliably process billions of credit and debit transactions every year. From authorizing and capture services to the clearing and settling of merchant transactions, critical customer support functions and information management services, TSYS Acquiring Solutions helps acquirers effectively manage and grow their merchant portfolios.
TSYS Acquiring Solutions is a wholly owned TSYS® (NYSE: TSS) subsidiary. TSYS delivers advanced technology and enhanced value to many of the world's leading companies, making it possible for hundreds of millions of consumers to use their credit, debit, commercial, private-label, prepaid and chip cards safely and securely.
Customer Covenant
We will take 100% responsibility for every customer experience through collaboration, innovation and unparalleled service delivered by caring team members. We will treat our customers the way we want to be treated — building lasting relationships, trust and integrity.
Take a Closer Look at Our Bundles.
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Click on each component to take a closer look.
Download Product SheetView Product Demo
Download Lease Info